Privacy Policy


Forth Valley Chamber of Commerce understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website, Forth Valley Chamber of Commerce (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with our obligations and your rights under the law.

Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site OR is requested during the checkout process. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.

Definitions and Interpretation

In this Policy, the following terms shall have the following meanings:

“personal data” means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and

“We/Us/Our” means Forth Valley Chamber of Commerce, a limited company by guarantee registered in Scotland under company number SC468056, whose registered address is Scion House, Stirling University Innovation Park, Stirling, FK9 4NF, and is also the main trading address.

Our VAT number is GB190267405

Our Data Protection Officer is Lynn Blaikie and can be contacted by email at, by telephone on 01786 448 333 or by post at Scion House, Stirling University Innovation Park, Stirling, FK9 4NF.

What does this Policy Cover?

This Privacy Policy applies only to both your use of Our Site and #ProtectForthValley Track and Trace. Our Site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.

Your Rights

As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:

The right to be informed about Our collection and use of personal data;
The right of access to the personal data We hold about you (see section 12);
The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 13);
The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please Contact Us using the details in section 13);
The right to restrict (i.e. prevent) the processing of your personal data;
The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
The right to object to Us using your personal data for particular purposes; and
Rights with respect to automated decision making and profiling.

If you have any cause for complaint about Our use of your personal data, please Contact Us using the details provided and we will do our best to solve the problem for you.

If we are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.

For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.

What Information do we collect about you?

We collect information about you when you register with us or place an order for membership and (or) event tickets.

We also collect information when you voluntarily complete surveys, provide feedback and request information:

date of birth
business/company name
job title
contact information such as email addresses and telephone numbers
demographic information such as postcode, preferences, and interests
financial information such as credit/debit card numbers
IP address
web browser type and version
operating system
a list of URLs starting with a referring site, your activity on Our Site, and the site you exit to.

How will we use the information about you?

All personal data is processed and stored securely, for no longer than is necessary for light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times.

Our use of your personal data will always have a lawful basis, either because it is necessary for Our performance of a contract with you, because you have consented to Our use of your personal data (e.g. by subscribing to emails), or because it is in Our legitimate interests. Specifically, We may use your data for the following purposes:

Supplying Our products AND/OR services to you (please note that We require your personal data in order to enter into a contract with you)
Personalising and tailoring Our products AND/OR services for you
Replying to emails from you
Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by click on the unsubscribe list at the bottom of your email or by emailing


With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email AND/OR telephone AND/OR text message AND/OR post with information, news, and offers on Our products AND/OR services. We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.

You have the right to withdraw your consent to Us using your personal data at any time, and to request that We delete it.

We do not keep your personal data for any longer than is necessary for light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):

We will retain membership related personal data for the term of membership and 24 months thereafter.
All non-membership details will be removed immediately when no longer required for any Chamber related business or at your request.

Access to your information and correction

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, using the contact methods listed in the Contact Us section.

#ProtectForthValley – Track and Trace Web Application

Due to the current UK and Scottish Government guidelines, we have partnered up to develop a web application for the Forth Valley Area to ensure movement is recorded within Forth Valley businesses and venues. This app complies with both UK and Scottish Government campaigns to monitor movement.

The webpage will hold information such as:

Date and time of visit
Telephone Number
Email Address

This information will be recorded and stored in line with GDPR regulations. The information will be stored securely on the server and automatically destroyed after 21 days.

In the event of an NHS call for data, this will be passed securely on to the relevant authorities. We do not have direct access to business user visitor data.

Personal user data (with registered account) will be stored until the end of life of the web application or the user chooses to delete their data.


Please see our Cookies Policy for more information.

Other Websites

Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policy.

Changes to Our Privacy Policy

We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date. This privacy policy was last updated on 28 August 2020.

How to contact us

Please contact us if you have any questions about our privacy policy or the site or have a request for information on the data we hold for you, please contact us by email at, by telephone at 01786, 448 333 or by post at Forth Valley Chamber of Commerce, Scion House, Stirling University Innovation Park, Stirling, FK9 4NF.