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Quest Business Services

Chamber Members have unlimited access to 4 Services – HR, Legal, Health & Safety and Tax. which include:

5 Advice Lines – HR, legal, health & safety, tax and VAT

3 Document Libraries – HR, Legal, Health & Safety, containing almost 800 templated documents

£1,000,000 Legal Expenses Insurance – includes employment cover and Tax Enquiry cover

Plus a free One2One meeting to understand how these services can support you

All the above are included in your membership subscription.

Chamber HR

This service offers advice on any health & safety matter, including risk assessments, first aid, compliance, training and fire safety.

All of these four services are underpinned by:

  • One advice line which gives you unlimited access to health & safety specialist advisors – available during office hours. Call 01455 852037
  • One website that offers a comprehensive library of over 100 documents that are free to download and can be customised to suit the needs of your business. 
  • Insurance which covers you to help defend health & safety prosecutions.

Common Questions

Facing a complex issue, or a situation affected by changes in legislation can be stressful and doing the wrong thing can be very expensive. When you need to act you need to ensure you get it right first time!

The good news is that members need not worry. If you have any questions about any of these topics you can call the Chamber HR Service – access is included in your membership fee, it’s available 365 days a year and members have unlimited access.

Cancelling Annual Leave

  • Can an employer cancel pre-approved annual leave due to staff shortages?
  • Failure to follow correct process could lead to claims of constructive dismissal

Find out what you can and can’t do and understand the risks involved

Recognising LGBTQ+

  • Modern employers are expected to recognise and celebrate diversity in the workplace
  • Discrimination claims are uncapped 

Make sure you know what to do as even unintentional discrimination can be costly

Flexible Working Requests

  • Have you received requests for flexible working arrangements from staff?
  • Did you know you have time limits to respond to such requests?

Understand how to deal with requests for changes in working patterns

Statutory Payment Rights

  • DWP has proposed changes to pension & statutory payments
  • These will be operative from 3rd April 2022

Do you know what they are?

Chamber Legal

There are now four essential services available to Chamber members that will help to protect their business and reputation.

This service offers advice on any legal matter affecting your business including contract disputes, licence protection, company law, debt recovery and commercial law.

All of these four services are underpinned by:

  • One advice line which gives you unlimited access to experienced, legal advisors – available 24/7 365 days a year. Call 01455 852037
  • One website that offers a comprehensive library of approximately 200 documents that are free to download and can be customised to suit the needs of your business.
  • Insurance cover for your business includes property disputes, data protection, licence protection, criminal prosecution plus jury service.
  • Insurance cover for employees includes personal injury, motor disputes and wrongful arrest defence.

Common Questions

Facing a complex issue, or a situation affected by changes in legislation can be stressful and doing the wrong thing can be very expensive. When you need to act you need to ensure you get it right first time!

The good news is that members need not worry. If you have any questions about any of these topics you can call the Chamber Legal Service – unlimited access is included in your membership fees.

Debt Recovery

  • Are you having difficulty recovering monies owed to you?

  • Don’t know what to say and unsure of your rights?

Members have access to advice and template documents.

Commercial Contracts

  • Are you having problems with a commercial contract?

  • Not sure who to turn to for advice and support?

Speak to a legal advisor and find out how to resolve your problem.

Property Matters

  • Are you having problems with your landlords?

  • Are your tenants giving you a headache?

Make sure you understand your rights and obligation

Chamber Health and Safety

This service offers advice on any health & safety matter, including risk assessments, first aid, compliance, training and fire safety.

All of these four services are underpinned by:

  • One advice line which gives you unlimited access to health & safety specialist advisors – available during office hours. Call 01455 852037
  • One website that offers a comprehensive library of over 100 documents that are free to download and can be customised to suit the needs of your business. 
  • Insurance which covers you to help defend health & safety prosecutions.

Chamber Tax

This service offers advice on any tax related issue including benefits in kind, corporation tax, capital gains, advice on any VAT matter including registration, exemptions, VAT on land and property – all of which helps to ensure that you are compliant and will help you deal with any HMRC enquiries.

All of these four services are underpinned by:

  • One advice line which gives you unlimited access to experienced tax and VAT advisors – available during office hours. Call 01455 852037
  • Insurance which provides cover to deal with a full HMRC enquiry, aspect enquiries, PAYE disputes and VAT disputes.

Common Questions

Facing a complex issue, or a situation affected by changes in legislation can be stressful and doing the wrong thing can be very expensive. When you need to act you need to ensure you get it right first time!

The good news is that members need not worry. If you have any questions about any of these topics you can call the Chamber Tax Service – unlimited access is included in your membership fee

HMRC

  • Are HMRC wanting to investigate your tax affairs?
  • It could be furlough payments, COVID loans, PAYE matters or an investigation?

Members have unlimited access to tax specialists who can help

EU Trading

  • Are you trading with the EU?
  • Are you confused by changes to VAT and duty?

Members can speak to a VAT specialist to clarify matters

Tax Returns

  • Are you having problems completing your tax returns?
  • Are you confused by changes to rates of taxation?

Members have unlimited access to tax specialist who can help explain it all

One2One Services

Make the most of your Chamber HR and H&S Services

Members now have access to three complimentary One2One services. You can book a meeting with a Quest Business Support Manager to find out how you can make the most of these key member services. They are both included in your membership fee, and you have unlimited access to the advice and documents they provide…but do you really understand exactly how they can help you?

Now you can find out!

There are three different One2One meetings and you can choose one or take all three. It’s up to you

Discover – helps you understand the full scope of the service, how it can help you, the advice line service, the document library, how to access it etc.

Review – if your business is changing this is an opportunity to discuss areas or risk, get to understand your responsibilities and ensure you are compliant and protected

Compare – find out how the Chamber services compare in terms of service and cover to any current outsourced provision.

To find out more or book a complimentary meeting email Myles (Business Support Manager) at mday@questcover.com